Terms & Conditions

About these Terms and Conditions

If you buy with us online, these terms and conditions give you all the information you need. Please also refer to our Privacy Policy.

S&J Dock and Door Solutions Ltd is a company registered in England and Wales with its registered office at Unit 3, Haxter Close, Roborough, Plymouth, PL6 7DD.

These terms and conditions and policies may change from time to time so please check these before making any purchase.

Should you have any queries about these terms and conditions, or the policies please contact us:

Address: S&J Dock and Door Solutions Ltd, Unit 3, Haxter Close, Roborough, Plymouth, PL6 7DD.

Telephone: 0800 8611152

Email:info@dockanddoorsolutions.co.uk

Information on our website

We try our best to ensure that all information on our website, including descriptions or our products and listed prices are accurate at all times. However, if we do make a mistake, we will try to resolve it as soon as possible and if we spot that an error has affected your order, we will do our best to notify you.

Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

Product Availability

All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through our website either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

Security

Please ensure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

Conditions Applicable

These conditions of sale apply to all contracts for the sale of goods or services by S&J Dock and Door Solutions Ltd, to you, to the exclusion of all other terms and conditions. Any order from you gives rise to a binding contract with us only when we have notified you in writing that the order is accepted or when we have made delivery of goods to you, whichever is sooner.

Product Specifications

All illustrations and specifications are given as a general idea of the goods described and do not form part of a contract. We reserve the right to incorporate changes or make substitutions without prior notice. We use commercial grade rubber compounds that have variable shrinkage and hand cut metal parts that may differ from the specification within an acceptable tolerance. If precision dimensions are required, please contact us to discuss your order.

Pricing

Unless otherwise stated all prices shown exclude Value Added Tax (VAT). Prices stated exclude carriage costs and are ex-works.

We reserve the right to increase the price payable for goods on our website without prior notice.

If we discover an error in our pricing, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming you order at the correct price. If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Any cancelled order will be refunded within 14 days of notice of the cancellation.

Payment

Payment must be made at the time of placing your order online. Payment can be made using all major credit and debit cards.

We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Delivery

We aim to ship orders to our customers to suit their requirements however as shipments are handled by a freight forwarder and so any issues are out of our control.

We will not be held liable and cannot organise compensation for goods arriving later than expected as dates are estimates only.

Should the goods be essential for a specific date we would recommend that you organise your own shipping for peace of mind.

In the event of any unforeseen circumstances such as lorry breakdown, traffic accident, major traffic delays or severe weather etc., we will do our best to contact you to rearrange an alternative delivery date. We will not be responsible for any losses including but not limited to; loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation etc. incurred due to a delay in your delivery arriving out of any cause beyond our control.

We reserve the right to deliver goods by instalments, each instalment being treated as a separate contract.

Risk in Goods will pass to you on delivery and you should insure these accordingly.

Claims

Claims for loss or non-delivery of goods, damage, short deliveries or non-compliance with description, must be notified in writing within three days of the delivery date. Original packaging must be returned with any damaged goods. Claims will only be considered if these conditions are met. Our liability shall be limited to replacement free of charge or refund of the proportion of the price attributable to goods undelivered or damaged, at our option.

Goods are not sold for any particular purpose. We shall not be liable to you for any indirect or consequential loss arising out of or in connection with the sale of goods to you.

Returns and Cancellation

You can return new and unused product(s) within 14 days of making your purchase. We must receive an email notification of your return within 14 days of the date of the order and must receive the goods within 14 days of the date of this email. You are responsible for the cost of returning the product(s) to us. The return of goods without prior written notification will not be accepted for any reason.

We will refund the price you paid for the goods, excluding any shipping costs, and credit the refund you are due to the credit or debit card that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functions of the goods.

Our Liability

Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through S&J Dock and Door Solutions Ltd, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded. For more information contact your local Citizens Advice Bureau.

General terms relating to our relationship with you

If you would like more information about S&J Dock and Door Solutions Ltd, or want to get in touch with us, please contact us either via email or phone.

Waiver

If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.

Privacy

Our privacy policy sets out why we collect data from you and how it will be processed by S&J Dock and Door Solutions Ltd. Please read the privacy policy, which is also available on our website, carefully so that you understand our views and practices and how we will treat your data.

Disputes

In the event that you have a complaint regarding a product or service purchased from S&J Dock and Door Solutions Ltd, please contact us at info@dockanddoorsolutions.co.uk.

Governing Law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

© 2019 S&J Dock and Door Solutions

PRIVACY POLICY | BRIBERY POLICY

Unit 3, Haxter Close, Roborough, Plymouth PL6 7DD. Tel: 0800 8611152
Sitemap     a minim website

PRIVACY POLICY | BRIBERY POLICY

Unit 3, Haxter Close, Roborough, Plymouth PL6 7DDR. Tel: 0800 8611152

© 2019 S&J Dock and Door Solutions
Sitemap     a minim website